How can we help?
Answers to some of the most common questions we get asked
We want to ensure you are entirely comfortable before and during our session. If you have any question that hasn’t been answered on this website, please contact us – let’s talk!
What happens during the initial therapy session?
The first consultation session will be relaxed and informal. You will be invited to talk about whatever it is you would like help with, raise any concerns and ask as many questions as you wish. The aim of this session is to provide you with a safe space to talk and to provide enough information for you to make an informed decision about whether sex/relationship therapy is suitable for you and whether you feel comfortable with your therapist. Any information gathered at this session will form the start of the assessment process, should you decide to engage in a course of therapy.
How long does therapy take?
There is no hard and fast rule. The length of a course of therapy is entirely dependent upon the individual/couple. However, in therapy terms, this type of work would be classed as short term and solution focused. Therefore, you would expect the duration to be weeks or months rather than years.
Following the initial consultation session, if you have chosen to proceed, a full and thorough assessment process will be carried out. A longer session is required for this as the information/history gathering part of the process is vital to build a bespoke treatment plan for the most effective outcome. For a couple, more than one of these longer sessions may be needed.
Do I have to have an assessment, or can I proceed straight to therapy sessions?
This would be determined after the initial consultation; however, every client would usually go through the same assessment process, which allows us to gather information about them essential for building a successful treatment plan. Much enlightenment and reflection can come from the assessment process as you talk openly about your past experiences, current situation and future goals. So, it’s all therapy!
Do I get a diagnosis?
At the end of the assessment process we would discuss the findings and the suggested treatment plan, bespoke to you. We would then discuss whether you wanted to proceed any further and if so, how you would like to manage future therapy sessions.
Can the session be carried out online?
Our experience and research have shown that face to face, in person therapy sessions have an advantage over video call sessions. Something might get lost in translation like body language, movement, expressions and tone. In addition, internet connections aren’t always reliable. However, online therapy is better than no therapy, and where there is a will there is a way so, if it’s the only option available to you, let’s talk about it. Please contact us to discuss online sessions.
Is what I say confidential?
We understand that discussions in our sessions are of a highly personal nature and our work together will remain confidential, however, there are some exceptions to confidentiality. We may be required to disclose information, in exceptional circumstances, should we become aware of any danger or risk of harm to yourself or someone else, or should we become aware of an illegal act. We would of course discuss our obligation to disclose the information to the relevant authority, should this situation arise.
Is there any risk of my data or our conversations being accessed maliciously?
Your data and information will always be stored safely on a device that is encrypted and password protected. Written information is locked in a secure cabinet, in a locked room. Your information will not be shared with any third parties, unless you have given consent or there is a public safety or legal obligation for me to do so.
How much does a session cost?
The cost varies based on which therapist you book with and the length of your session. You will find all the information you need about fees on our ‘Book an Appointment’ page.
How can I pay?
You can book your session on the ‘Book an Appointment’ page, where you can then pay online using a debit card or credit card.
Alternatively, you can book your sessions contacting us by phone or email. You would then be required to pay for the session(s) at least 24hrs prior to the appointment, either by bank transfer or by using this link.
When do I pay?
All sessions need to be paid for in advance, at least 24hrs before your appointment.
How do I cancel?
Sessions are reserved especially for you and are very unlikely to be filled at short notice. Therefore, if you cancel your session with less than 24 hours’ notice we reserve the right to charge the full fee.
If you should arrive for your session under the influence of alcohol or substances, we will cancel your session but will still require full payment.
What is psychosexual therapy?
Psychosexual therapy is for those who have issues with their sex life or sexuality which may be regarding sexual or gender identity, sexual orientation, sexual functioning (e.g. difficulties with desire, arousal, ejaculation/ orgasm, pain or satisfaction), disability or illness. These issues may be caused and maintained by psychological, biological, social or emotional factors. A full assessment is carried out and the therapist will develop, with the client(s), a shared understanding of what factors have contributed to the development and maintenance of the sexual difficulties. This information will highlight areas to focus on in on-going therapy with the possibility of exercises for the client(s) to do at home.
What is couples counselling?
Couples Counselling or Relationship Therapy, helps you to verbalise, explore and resolve difficulties in a safe, non-judgemental environment. If you want your partner to listen to you, understand what you’re saying and see you with fresh eyes, if you just can’t communicate effectively and need to be heard, then Couples Therapy will be sure to help you. The process will explore what is working in your relationship, and more importantly, what isn’t working. You will receive help to work through issues that may include trust, jealousy, conflict, financial problems, work stress, parenting difficulties, family problems, infidelity, sexual differences, sexual dysfunction, and communication.
Will there be any intimate exercises?
Psychosexual therapy is a talking therapy. There are NO intimate exercises in the sessions, neither would you be expected to undress, or be physically examined or tested. Any intimate exercises prescribed with the treatment plan would be carried out in the privacy of your own home.
Who should seek help?
Anyone, over the age of 18, who feels they have a sex or relationship issue can seek help. Whether you are in a relationship or not. Whatever your gender, sexual orientation or sexual preferences.
Do I need a referral?
You do not need a referral from your GP to seek therapy sessions at the North Hampshire Clinic. If you feel you have an issue you would like to discuss, please contact us. If we cannot help, we will offer to refer you to someone who can.
In your work, do you follow a code of ethics?
The therapists at the North Hampshire Clinic are registered members of several professional bodies and as such are bound to adhere to the code of ethics and professional standards set out by that regulatory body. These include the College of Sexual & Relationship Therapists (COSRT), British Association of Counsellors & Psychotherapists (BACP) and National Council of Psychotherapists (NCP).
Other common questions
Where is the clinic located?
All in-person sessions are held at the North Hampshire Clinic, First Floor, 27 London Street, Basingstoke, Hampshire, RG21 7PG. Full Information about your appointment, where to go and where to park will be sent to you in your confirmation email. This will be sent to you when you book your appointment.
Is there parking onsite?
There are a number of public car parks all within a short walk of the clinic. These include Central Car Park, Jacob’s Yard and Caston’s Yard.
Directions can be found using this link. You will also receive information about where to park and directions to the clinic in the confirmation email you receive when you book your appointment.
Everyone who works at the North Hampshire Clinic holds both Public Liability and Professional Indemnity Insurance.
If you should feel the need to make a complaint, this should first be raised directly with the North Hampshire Clinic Manager by calling 01256 242505 or by email to firstname.lastname@example.org for the attention of the clinic manager.
If afterwards, you feel that your complaint has not been fairly considered or resolved and you would like to contact the relevant regulatory body for the particular therapist involved, we would be responsible for ensuring that we give you the address and contact details for this.
The first step is always the hardest….
I understand that the idea of therapy for many people is a big step. I am here to put you at your ease, ensure that all your fears are addressed and answer any questions you may have. Take the next step, contact me today and book your first appointment.